Return and Refund Policy

We want you to love it! Return any unopened/unused products within 30 days of purchase for any reason. 100% Guaranteed.

**Returns are refunded as store credit in the form of a gift card code.**

If at any time you’re not completely satisfied with the quality of our products, you may return them to our store for a full refund of the item(s), subject to the terms of our Return Policy – detailed below.

For orders shipped within the United States or Canada, use the step-by-step instructions below to return by mail:

If you received a damaged, defective, or wrong item from your online order, please take pictures and contact us right away with your name and order number. Online purchases may not be exchanged by mail. If the reason for your return of a used item is that you have a negative experience with that item, we will need the details of your experience to process your refund. We cannot process refunds on used items based on scent dissatisfaction. Not liking a scent is not an acceptable reason for return on a used product. Please sniff your product long and deep before you use it to determine if you like the smell or not, then decide if you wish to return it. We offer scent strength information on all of our products, and we do accept returns for scent dissatisfaction on unused items.

STEP 1: Package your items and your Shipping Confirmation email.

If you have not opened your package yet, you may take it straight back to the mail carrier for a free “Return to Sender” request! Place your items in a box — the one your order came in can easily be reused — along with any necessary packing materials. Print and enclose the top half of your Shipping Confirmation email to use as your return receipt, along with information about why you are requesting a refund. If you are unable to include your Shipping Confirmation email because you lost the email or don’t have access to a printer, be sure to include your order number, billing name, billing address, and reason for return on a piece of paper with your return, along with your reason for return. If your return is sent back without this information, we will not be able to process your refund.

STEP 2: Take your package to the carrier of your choice.

Be sure that your return is properly insured and trackable so you’ll be able to ensure your package arrives as expected. You will be responsible for the shipping cost of your return. Keep the tracking information until your return has been processed.

STEP 3: Mail your package to the following address:

                   MyTalow 

                    101 N Pinetta Dr. 36056, Bon Air Virginia 23235

Once we receive your items, we’ll send you a Return Order Confirmation email with all the details.

STEP 4: Please allow up to 21 business days for us to receive your return and process your credit.

For additional questions, emails at mytalowmoisturizer@gmail.com